Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, unused, and in its original packaging, in the same condition that you received it. You will also need your receipt or proof of purchase.

How to start a return

To start a return, contact us at sales@qualitamart.com or call (856) 474-3355. We respond to all return requests within 2 business days.

Once your return is approved, you may return the item in one of two ways:

In store. Bring the item and your receipt to our store at 2060 Springdale Road, Unit 500, Cherry Hill, NJ 08003.

By mail. We will send you the return address and instructions. Items sent back to us without first requesting a return will not be accepted.

Cost of return

In-store returns are free. There is no fee to return an eligible item to our store.

For mail-in returns, the cost of return shipping is paid by the customer. Return shipping costs are not refundable.

We pay the cost of return when the item you received is defective, damaged, expired, or not what you ordered. In these cases we provide a prepaid return label at no cost to you.

There is no restocking fee on any return.

Condition of returned items

Returns must reach us unopened, unused, and in their original packaging. Please pack your return securely in a sturdy box with padding.

For mail-in returns that you ship yourself, you are responsible for the item until it reaches us. We recommend a tracked and insured shipping service. If your return is damaged in transit, you may file a claim with the carrier you used, since you purchased the shipping.

All returns are inspected on arrival. If an item reaches us damaged, opened, or in a condition that does not match your return request, we will contact you before issuing a partial refund or declining the refund.

This does not apply when the item you received was defective, damaged, expired, or incorrect. In those cases we cover both the cost of return and any risk in transit.

Damages and issues

Please inspect your order as soon as it arrives. If an item is defective, damaged, expired, or incorrect, contact us immediately at sales@qualitamart.com so we can evaluate the issue and make it right.

For food items that arrive in poor condition, a photograph of the item and its packaging helps us resolve your claim faster, and in many cases means you will not need to return the item at all.

Exceptions — items that cannot be returned

Because we sell food, the following items cannot be returned unless they are defective, damaged, expired, incorrect, or there is a problem with your order:

• Fresh produce (fruits and vegetables)
• Meat, poultry, and seafood
• Dairy products
• Bakery items
• Frozen products
• Refrigerated products
• Prepared and ready-to-eat foods
• Any food item that has been opened

We also cannot accept returns on clearance and final-sale items, or on gift cards.

If you are unsure whether your item can be returned, contact us at sales@qualitamart.combefore requesting a return.

Exchanges

The fastest way to get the item you want is to return the item you have. Once your return is accepted, place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved.

If approved, your refund will be issued to your original payment method within 10 business days. Your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, contact us at sales@qualitamart.com.

Contact us

Qualita Mart
2060 Springdale Road, Unit 500
Cherry Hill, NJ 08003
(856) 474-3355
sales@qualitamart.com