Shipping policy

Shipping Policy

We ship shelf-stable groceries across the United States. Fresh, refrigerated and frozen items are available for in-store purchase, local delivery or pickup only — they cannot be shipped nationwide.

Processing time

Orders are processed within 1–2 business days after payment. You will receive a confirmation email when your order ships, with tracking.

Shipping time and cost

Standard shipping takes 3–7 business days depending on your location. Shipping is calculated at checkout based on your address and the weight of your order. Expedited options may be available at checkout.

In-store pickup

Order on this website and collect at our Cherry Hill store, free of charge. Orders are ready in about two hours during opening hours — please wait for the Ready for pickup email before setting out, and bring your order number. Anyone with the order number can collect it. Chilled and frozen items are held in our cooler. We hold pickup orders for two days.

Pickup is at 2060 Springdale Road, Unit 500, Cherry Hill, NJ 08003. Unit 500 is our only entrance, with parking right in front. We are open every day, 9am to 9pm.

Local delivery

We deliver locally in the Cherry Hill area, including fresh and refrigerated items. Call (856) 474-3355 or email sales@qualitamart.com to arrange a delivery.

What we cannot ship

Fresh produce, meat, poultry, seafood, dairy, bakery items, frozen products and other perishables are not shipped nationwide. They are available in the store, for local delivery, or for pickup.

Damaged or missing orders

If your order arrives damaged, or does not arrive, contact us at sales@qualitamart.com or (856) 474-3355. A photograph of the item and its packaging helps us resolve a claim faster. See our Refund Policy for returns.

EBT / SNAP

EBT and SNAP are accepted in the store, at the register. They are not available for online orders.

Questions

Qualita Mart

2060 Springdale Road, Unit 500

Cherry Hill, NJ 08003

(856) 474-3355

sales@qualitamart.com